Commercial Whiplash: Nokia, carriers, and why Canada is still full of crap mobiles

On Nokia’s shrinking North American market share: “(Samsung & others) were quick to meet carriers’ customization demands, an area in which Nokia proved reluctant.” (http://bit.ly/zuSN).

But this is precisely why Nokia ought to be lauded – for its efforts in putting out handsets that straddle grids/networks (3g/wi-fi) and balancing different interaction design models in the same devices (creators+consumers, and their inevitable Web 2.0 hybrids). The N97 is out now soon [thanks Roland!] (as is the much awaited N96). Both of these are weighted heavily on the media creators’ side of things (for media creators, camera quality, rather than a touch screen, is premium, and Nokia must know this, or it would’ve gone to the extra bother of putting a touch screen in the N97, sacrificing who-knows-what. [CORRECTION, Jan 5 2009: sloppy reading on my part - it does have a touch screen, though it's not a front stage feature of this handset, as confirmed at Mobile Review.].

Why should the carriers be allowed to influence the design of multiplatform devices? They aren’t their end users. Their sole relation to the handest is, seemingly, to coerce people into buying plans of various shapes and sizes. Thus, their influence helps shape handsets using a logic born of advertising and seduction/coercion techniques (and then further, techniques to induce users into using the devices in ways that turn uncomplicated profits) – not genuine interest in how users proactively seek their own tools of creation (and destruction). This benefits no one except the carriers themselves.

I think Nokia gets this.

The real problem is that Canadian wireless carriers don’t care if their user base consists of any media creators. Rather, they’re probably scared of that prospect, just like the music industry is still scared of amateurs. This is why upload rates are typically throttled as compared to download rates, and it’s why Rogers and others keep peddling handsets that in any other country would be laughed at, gonged off stage, and tossed in a landfill.

Personally I’ll stay out of buying a new handset until we see more severe trickle down of advanced features, and some reasonable data plans without a 2 year commitment in this IT ghetto called Canada. But here’s hoping Nokia doesn’t start pulling its resources out of North America, as some have speculated (see above-linked article).

I’m frankly tired of being treated by carriers as an unproductive media eater, a “pocket potato”, if you will. Bring on the dancing handsets (irrelevant link, just for fun, love that song).